Dear Customer,
Thank you for choosing our services. To ensure you have a pleasant shopping experience, we would like to explain our return policy.
Return Policy Overview:
Return Conditions: If you are not satisfied with your purchase, you can request a return within 14 days of receiving the goods. The returned products must be unused and retain their original packaging and tags.
Return Process: To request a return, please contact our customer service team. They will guide you through the return process and provide the return address. Please note that return shipping costs are borne by the customer unless the return is due to product defects or incorrect items being shipped.
Refund Processing: After we receive and inspect the returned products, the refund will be processed within 5 to 10 business days. The refund will be issued to the original payment method.
Handling Special Situations: If there are any quality issues or discrepancies with the received products, please contact our customer service team immediately. We will prioritize your issue and offer a free replacement or a full refund.
We are committed to providing high-quality products and services and hope you are satisfied. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.
Thank you for your understanding and support.
Sincerely,
Houze Team
